Terms and Conditions

The website www.cirinsulation.com and all the contents are the exclusive property of the CIR Insulation. It has the head office located at 1300 Ellesmere road, Scarborough, Ontario M1P 2X9. Your use or any kind of layaways and transaction on this website are subject to the terms and conditions.

Terms of Use

By visiting or using the website you acknowledge the terms and conditions and adhere to the promise that you shall not make any illegal use of the website or its content.CIRreserve the right to refuse or terminate your access to the website or any transactions at any time. CIR also reserve the right to change or modify the terms and conditions at any time without a notice. By using the website even after modification, you agree to the terms by such revision.

Terms and conditions are applicable for a visit or the use of this website including purchase, return, refund, warranty, security, and privacy. We recommend checking the terms and conditions each time you use this website.


Listed product prices are subject to change without any notice.


The Canadian law protects all the property of CIR including its Logo, design marks, texts, images, graphics, and all other registered trademarks. The remaining trademarks used on this website are registered trademarks of other respective merchandise owners; CIR does not claim any rights for such trademarks.These trademarks are displayed for informative purpose only. You cannot, in part or in whole, duplicate, copy, print, re-edit, display, assign, modify or reuse any of these trademarks without any proper permission from us or the third parties involved. Any kind of unauthorized usage or violation of the property of our website shall result in civil or criminal penalties according to the Canadian copyrights laws.

Information on The Website

The merchandise displayed on the website and articles offered are for sale in Canada. CIR tries its best to provide you with the accurate description of the products as per their manufacturers. However, CIR does not guarantee any correctness or completeness of the information provided in the descriptions, including the price.

CIRhold the right to change, modify, replace, or delete any kind of information available on the website regarding the products and articles.CIRdo not take responsibility for any inaccuracy, omission, or error related to the tips and advice provided with the merchandise.

Return Policy

Easy Return Policy

CIRgive you the liberty of returning the purchased merchandise in case of any kind of defects or wrong product delivered. You need to contact CIRregarding the damaged goods or wrong shipment within 24 hours of the delivery. No products will be accepted for return after 10 days from the receipt of goods.You need to have the receipt of payment for returning the products. Without a proper payment receipt, your request of return won’t be considered. Returns will be accepted with original packaging.

How to place a return request?

You can contact us by e-mail (return@cirinsulation.ca)  to our customer care department via provided e-mail address.  Once you place the return request through e-mail, we will send a return authorization number to your e-mail.  Once receiving the return authorization number, you must arrange your own transport to ship your product to us.

Note: No merchandise will be accepted without a return authorization number for any kind of credits.

Terms for Return –

  • Place return request before 10 days from the date of receipt.
  • You need to present the payment receipt while returning the product.
  • Merchandise should be returned in unused condition.
  • Keep the original packaging intact.
  • Defective merchandise is returnable for credit.
  • You shall receive the credits only after a thorough inspection.

Inspection Process –

The defective products you return shall be exchanged in terms of refund. However, we shall run an inspection of the merchandise before crediting your account. If no defect is found in the returned item, then it shall be returned to your account.

Some Exceptions –

Orders returned in error are subject to a 25% restocking charges. They must be returned with prepaid freight. All the collect shipments will be refused in any such case.

Things To Note –

  • The CIR reserves the right to ask for a valid identification before accepting the return request.
  • The CIR reserves the right to refuse or limit acceptance of the merchandise return for any reason at any time.
  • We will only accept return requests of the merchandise purchased from the CIR.
  • CIRreserve all the right to cancel your return request due to any specific reasons.

If you have any more questions regarding the return policy, then talk to our customer care department and get it rectified before placing the request. You can contact the customer care center by email on return@cirinsulation.ca.